Will certainly rent here again

Collection was easy, only thing not happy about was that when I book I was told that I didn't need a credit card but I did and was charged extra for insurance

The only comment I have is we were disappointed to have to pay £100 insurance because we didn't have a credit card

As above

The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.

Yes. Great van

I rented a 7 seat van and was forced to use a 5 seat car. I was told it would be exchanged at my first hotel in London within 48 hours and it never happened. We had to continue our trip from England into France in the smaller vehicle. We also had to pay an additional $60 euros for the channel crossing due to a late booking. The car also had a stinky odder and we had to purchase a plugin air freshener. We did not smell it when getting in because the windows were all cracked and it was raining. The staff was nice but never solved the problem.