The car fell short of expectations with body damage

We got a Nissan 5-seats X-trial instead of the Honda CRV 7seats we ordered. The car seats are full of stains, especially the back row, don't even feel comfortable placing our personal belongings on it. Fortunately, no one needs to seat in the back row. The customer service was better than expected after reading many negative comments about them online. No proper instructions on drop-off point, the staff said to search KLIA airport blok D in google maps but it cannot be located!

I was charged late evening hours even though it was just 8:15pm while regular hours were until 8pm. I feel 8pm is considered too early as most places I rented car has regular hours until 10 or 11am. In this consideration, suggest you consider refund of the same.

New car condition. Efficient drop off process. Price slightly on the high side.

NIL

Pick up was smooth but the car condition is really bad. Interior was dirty although I don't really mind of exterior. Worst thing is the wind screen have a small crack which was dangerous while we drive up to Ipoh with heavy downpour.