Staff at the airport greeted us with a sign.

Overall service was very good. They do not have a counter in KK airport yet, kinda tough for the staffs. Hope they could get one in the near future.

quick and no-fuss pick-up and drop off for the car. the staff was very straightforward and showed all visible scratches and dents on the vehicle body, demonstrated all functions are working properly, like the signal lights.

price protector was good and saved me $4 extra dollars. easy to use and nice overview on the pricings and vendors available

Counter Staff attitudes need improve .

I ordered a more expensive Myvi but the Europcar offer me a lower rental fee car Bezza. Excuse is Myvi is all rent out. If that's the case, it shoud not appear on website that Myvi is still available. I told the airport staff but they can't do anything. While returning the car, the provided phone was not pick up cause I have to leave the car in traffic ticket risk and goto Europcar counter to call someone for car return check.

Car rental website is easy and smooth. But like I comment on Europcar, different lower rental fee car is provided.