The waiting time for Avis car rental in Birmingham was acceptable, much shorter than Alamo in Heathrow.

Used AVIS in both Germany and the UK. The overall service was nothing special but also had no issues. However, both times I was given a car that was a lower tier than the model advertised online.

We requested for a navigation system which we paid an amount per day. I think it was £14 per day for a total of 6 days. Later we found our That it would have been cheaper for us to purchase a brand new system. The Service desk could have told us that. Why would you need to charge per day? Also to add on an additional driver we had to pay per day. I feel every add on turns out very expensive and the rental companies are taking every opportunity to charge us.

Massive queue at the pick up counter which really delayed my departure from the airport and plans for the evening. Seemed really slow with nothing pre-printed and only one printer which then jammed. Lady on the desk was lovely but horrible wait outweighed this. Will actively avoid Avis in the future if that’s the counter process.

Very good service, but I do not understand how the category of car was different from that booked.