London-York-Edinburgh-Isle of Skye-London

I booked a Hyundai SUV, but they gave me a low sedan and argued about it. After I insisted, they replaced it with an MG. Honestly, charge accordingly and provide the right car. Don't cheat customers.

Had to wait about 30 minutes after registration to get the car, which is quite inefficient. Also, the fuel tank was only ¼ full at pickup, making it tricky to estimate the fuel needed when returning the car.

It's a small company, so they don't have a lot of staff. However, the pickup process was quick and they didn't check many documents. They just handed me the keys and I found the car myself. The car was relatively new but seemed to be an older model.

The staff was very experienced. I was worried about communication issues with AVIS regarding price and insurance. In the end, the staff simply told us that if we had purchased insurance, we might need to pay upfront and then claim back from the insurance company. This appears to be the process for buying QEEQ insurance. However, we explained that we bought the car rental company's insurance. He quickly checked using the phone number and confirmed we had insurance. The car pickup and drop-off were very convenient. We used the self-service drop-off and received the final bill promptly. So far, we are very satisfied. Having a car made traveling around England much easier.

A perfect car rental experience!