Budget staff at Seattle airport uses some manipulative tactics. First, they ask about the number of people and luggage, then tell you that the car you booked is not available and suggest you upgrade for double the price. After refusing, the staff claim the price includes full insurance and advise you to sign electronically to save time. If you trust them, you may fall for it, as I discovered the next day that they had added duplicate insurance, which cost almost as much as the car rental.

The Indian clerk talked nonsense, pushed unnecessary insurance, and charged randomly.

Constantly pushing me to buy insurance and charging various fees

One staff member on my two rentals was excellent, but the other who tried to sell insurance and failed was quite unhappy, so it really depends on the person. Still better than Dollar.

Great company with excellent customer service.