There were only two or three staff members, the process was complicated, and I had to wait more than an hour to get the car. I reserved a BMW 5 Series Touring but was given a Land Rover Discovery Sport, which is a completely different model.
As soon as we left the airport, we saw the ENTERPRISE shuttle bus. We hopped on and it left immediately, very convenient. There was no time for a cigarette break; we quickly arrived at the ENTERPRISE location. The staff was friendly and efficient. They didn't have the NISSAN I reserved, so they upgraded me to a VOLVO for free. The gas at the store was also slightly cheaper, so I bought a full tank. Overall, very satisfied. The car even came with a navigation system.
“Other than shuttle and pick up, really great experience.”
About Dollar:8.7/10
Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.
About QEEQ:8.0/10
Need more information emailed about shuttle service and pick up, it wasn't clear where we should wait or what vehicle to look for, so took us a long time and to-ing and fro-ing and asking questions to find shuttle pick up. Would be better to include more detailed information in info sent prior to pick up.
“I was sent to a postcode that didn't exist. The number I tried didn't work.”
About Dollar:8.7/10
The actually car was fine a d when I was sent to the correct address everything was ok
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