Good

Overall satisfied, but the efficiency here is relatively low; waited in line for almost an hour. The staff kept recommending roadside assistance.

Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

I rented two cars, but only one was available because the card of the owner of one car couldn't be processed. It seemed their card machine was too old. Dollar requested a change of the primary owner, but the rental company said it wasn't possible, so we had to get a cash refund.

Like: The gentleman who served us was great. He apologised and explained why there would be a short delay in getting our car and then was able to upgrade our model at no cost to us, for the delay. We ended up with an excellent car that made our vacation even more wonderful. When we returned the car to the downtown location, we were once again greeted and served by very pleasant and helpful staff. All in all a very good experience.