The waiting time for picking up the car depends on the number of people in line. There's only one counter, so if there are many people, you just have to wait.
1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service.
2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them.
3. I haven't received a refund for this charge yet, so I can't make a final judgment.
4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.
Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!
“A great experience! Will definitely use Dollar again!”
About Dollar:9.4/10
Like: The gentleman who served us was great. He apologised and explained why there would be a short delay in getting our car and then was able to upgrade our model at no cost to us, for the delay. We ended up with an excellent car that made our vacation even more wonderful.
When we returned the car to the downtown location, we were once again greeted and served by very pleasant and helpful staff. All in all a very good experience.
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