Christchurch to Queenstown

Only one employee was responsible for shuttle and car pickup, so it wasn't as efficient as other companies. The reserved car was not available, so they changed the model at the last minute. But they gave us a free tank of fuel, which was a nice bonus.

I specifically contacted QEEQ prior due to luggage space concerns and requested a Highlander, but we ended up with a Santa Fe. Although we managed to fit everything in the end, it was still somewhat disappointing.

They didn't inform us that we had to park in a designated lot when returning the car. No vehicle inspection was done upon return. Two days after returning home, we received a huge fine because they couldn't find the car! It was clearly their mistake, but they made the customer pay for it!

Car was very high mileage, over 100,000km and looked tatty, but was better than the first vehicle they tried to rent me, which I rejected.

Description of where the rental place was, was wrong.

Had to wait for 60 min to get the car , nobody answered the call and nobody came for the airport pick up , i had to find the location and walk there.