Convenient and quick, minimal sales pitch.

Pretty good overall, but they were quite pushy with upselling. We kept saying we didn't need it. The Frankfurt counter was a bit further away from the others, had to walk a few extra steps.

The day before departure, I was informed that the car model I had booked was not available. The rental company helped me to book another model, but it was also unavailable when I arrived at the store. They only had a Ford Fiesta left, take it or leave it. This store is truly unreliable. They overcharged me for the child seat. When I returned the car, I pointed it out to the staff, who promised a refund but never followed through. It took 3 months to get a refund after contacting them through the rental platform. Their efficiency is really questionable.

The counter service was enthusiastic and the procedures were quickly completed, but we were not satisfied with the car pickup. We booked a German car, but we were told only Japanese cars were available unless we paid extra to upgrade to a German car. Really frustrating. We rented three cars, and one of the Audis had an alarm issue on the second day. It was difficult to contact the rental company by phone, but luckily we found an Audi service center that helped us resolve the issue. The rental company gave no prior warning and their phone line was always busy. We will definitely not choose this rental company again. Additionally, the rental location was easy to find, but the return location was extremely difficult to locate.

It was ok

It was ok