Los Angeles

The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.

QEEQ is really reliable. After comparing with other services, QEEQ offers the best prices and comprehensive insurance. Their service is excellent. If your flight is delayed abroad, their customer support will help you communicate with the rental company, which is very considerate. They also call to check if the car rental went smoothly. QEEQ is getting better and better.

The rental counter initially forced me to buy additional insurance. When I asked them to provide written proof of the insurance requirement, they changed their tune and said I could take the risk myself and then replaced my rental agreement. The whole process took almost 40 minutes, and the staff's attitude was poor. Considering I had just flown for 13 hours and still needed to drive nearly 100 kilometers, it was very frustrating.

The staff used deceptive tactics to make customers buy extra insurance!

The service attitude was terrible. Cheap rental companies are not reliable. I waited for half an hour, and when I went to pick up the car, there was no car at the specified location. I had to find a staff member, and they gave me a different car. When I returned the car, they said the contract didn't match. It was a frustrating experience. I will never use them again.