Los Angeles to San Francisco via Highway 1, then back to Los Angeles!

Europcar and Advantage share the same location. I took the Advantage shuttle to the site, where both companies are separated, but you can process your rental at either one. The staff even used a translator to assist with any confusion, which was very considerate.

We arrived early and there weren't many people in line, but when we started the process, it got very crowded.

I can understand not having the SUV I reserved and agreed to a replacement, but don't substitute it with a regular sedan. Return process is inconvenient

Language barrier, no Chinese service. The rental company only asked if I needed basic or full insurance. When I chose basic insurance, they added two mandatory insurances: PAI/PEC INSURANCE and RSP. I still don't know what RSP is! I originally booked a RAV4, but they gave me a Toyota Sequoia at the store. It was okay, just too big and fuel-consuming.

A $500 fee for returning the car at a different location was reduced to $200 after negotiation. The contract mentioned returning the car at a different location but didn't state any fees.