It was quite a horrible experience. I prepaid in full, but when I picked up the car, they told me that all the available cars in my selected category were electric. They mentioned that I would need to download an app to operate these cars, implying it would be very troublesome. I asked them to switch me to a gasoline car, and they only told me it would cost $140. The key point is, they didn't inform me it would be an additional charge. I didn't realize I was being misled until I saw the bill. Then, I had to ask the staff to cancel the vehicle upgrade.
Moreover, I clearly told the staff that I had my own insurance and did not need to buy the rental company's insurance. However, they kept pushing it on me. After I explicitly refused, a $130 insurance fee inexplicably appeared on my rental agreement! I had to go back to the counter again to cancel it.
Originally, the rental cost was supposed to be around $1000, but with these two hidden charges, I ended up spending an additional 2000 RMB. It's a total rip-off. If a customer isn’t fluent in English, they could easily be scammed.
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using.
Overall a good experience.
I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed!
Fortunately, I was 30 minutes early, but that was also noted that I was early!
I had prepaid for a "Toyota Corolla or similar" vehicle at MCO for January 30, 2019. When I arrived at EasyRentCars MCO which had a large "Routes" sign outside, I was told that the only vehicle they had was a Jeep Rubicon. I asked if there was any alternative. The young woman staff member said "Yes, you have an alternative. You can leave and go back to the airport."
Therefore I accepted the Jeep. On leaving the parking lot the vehicle made a terrible rumbling sound and the steering wheel shook. I returned and reported this to the same staff member. She said that this was due to the tires that were installed on this type of Jeep, and it was normal. When I reached my destination after 2.5 hours of freeway driving I saw that the front tires were almost bald. I therefore did not drive the car further. I called EasyRentCars at MCO and when I explained the situation they put me on hold and immediately hung up on me. When I called again I was put on hold for 15 minutes until I eventually hung up. I called the Customer Service number for Routes that I found though Google.
"Kimmy" at Routes Ontario Customer Service was helpful and connected me to the manager "Kevin" (who I have previously been told was not in the office). He asked me to send photographs of the tires to him along with my phone number so he could contact me with a solution. Kevin did not call me. When I called again I was told that Kevin had left for the day. I was told that a replacement vehicle would be driven to my location in Jacksonville the next day. In the afternoon of the next day EasyRentCars delivered a new car to me.
As the Rental Voucher states that the Car Supplier is Routes Car & Truck Rentals please help me!!
Like: Marlene was very informative and God is in our vehicle rather quickly Dislike: The only drawback was that it was not at the airport
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View more >Dislike: The only drawback was that it was not at the airport