Never again budget car hire!!!!!!!

I informed the staff that I had my own excess insurance but still got charged a daily rate. Not happy with this.

Excellent service

Credit card charged £130 with no explanation why Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted

Free upgrade due to the time taken to check out. Dealt with two staff / first was poor and abrupt - the second was a polar opposite!

Price drop worked well and saved an additional £30

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.

Counter staff excellent and car excellent. Long queue but plenty of staff.

Very good