Budget was OK - Don't know why I was charged additional

Outstanding customer service and support from start to finish !!! Will definitely use again!!!

I was happy with what I paid fair price.

Thanks to Budget team, the upgraded my booked car from Corola to Camry.

Thanks

Free upgrade due to the time taken to check out. Dealt with two staff / first was poor and abrupt - the second was a polar opposite!

Price drop worked well and saved an additional £30

This was our last visit to Florida as our children are older and requested a specific car, but didn’t get it. On collection there was a large queue and the staff working do take their time and disappear off a lot (not sure why) mid sorting out your rental. The man who sorted our paperwork was polite and professional. We found out car no problem. The car on the inside could have been cleaner. There was a lot of sand in the car and we also found fries and mentos under the seats! The car was adequate for a family of four and ran smoothly for the duration of our trip.

Easy to navigate page and good email communication.

Bad stuff in return

They charged me extra, and i called the police