London-Manchester-Lake District

Very bad service, they keep passing the buck instead of solving problems.

The service is quite good and the pick-up process is quick, but the time taken to assess damages is excessively long and inefficiency is hard to understand.

Convenient!

Right outside the airport terminal is the car rental office. The staff was very enthusiastic. After completing the paperwork, we took the company's shuttle bus to pick up the car. We initially booked a Passat, but the staff warmly introduced us to an Insignia station wagon, which solved our concern about storage space. The car had only driven 6000 miles and was very new. It even had dual navigation systems, which felt quite luxurious. The trip covered 3500 kilometers in 21 days, costing around 2200 yuan in fuel (diesel cars are very fuel-efficient, 1.2 pounds/liter). Returning the car was simple and took only 10 minutes. We then took the shuttle back to the airport. Overall, it was an excellent experience, and this car performed admirably. Highly recommended!

Very professional. You can see this company's shuttle buses all over the roads in the UK, and their prices are cheaper than others. Highly recommend for the UK. They didn't push insurance sales either.