CAR RENTAL REVIEWS ON ENTERPRISE AT HEATHROW AIRPORT, LHR

Received the booked car model, the vehicle was in excellent condition, and there were no hidden charges.

The pick-up and drop-off process is very simple and efficient. There are shuttle cars running between terminals, and after returning the car, the rental company provides free transportation to another terminal.

Very satisfied

The introduction was detailed, but the car model was different, which was hard to accept.

Free shuttle to the store

Convenient and quick pick-up and drop-off, simple procedures, friendly staff, proactively used translation software to communicate with me, and no additional charges.

Very bad service, they keep passing the buck instead of solving problems.

Good

The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.

Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.

Satisfactory

Very good, the staff was nice. No hidden upselling when picking up the car, and the return process was efficient and convenient!

The car was in great condition, no upselling.

Generally satisfied

There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.

Very satisfied!

Satisfied

The car had a warning light on the entire time. Asked the rental company, and they said it wouldn’t affect the drive. There was also a persistent beeping sound, which was quite annoying. Additionally, the left front door was problematic and required extra effort to close properly.

A month after returning home, they charged me without any reason, without any email notification, and not just once. It's outrageous, almost like daylight robbery!

Very satisfied