Hertz Munich Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Yvette Haydn

Germany

Reviewed: Fri, Aug 17, 2018

About Hertz: 2.0 /10

Scam company! They deducted over 500 euros claiming I didn’t provide a fuel receipt. Zuzuche made no effort to resolve the problem and kept asking for the fuel receipt even though credit card records were provided. I drove just 400 kilometers and refueled for 70 euros, so why deduct over 500 euros? Zuzuche's reason was that fuel and labor are expensive abroad. Ridiculous! It’s fraud against consumers!!! Check Zuzuche's contract; every clause says they’re not responsible. Rent directly from a car rental agency! Never use Hertz, never use Zuzuche! The intermediary always sides with the car rental agencies, ignoring consumer rights. I will defend my rights!

1 days rental

Relevant Reviews on Hertz Munich Airport

Elizabeth Longfellow

Germany

1 days rental

Reviewed: Mon, Oct 29, 2018

“Road Trip in Germany and Austria”

About Hertz: 2.0 /10

Due to issues with the rental company's system, the staff took 45 minutes to successfully input the order information. It took a whole hour to pick up the car.

Lucien Belle

Germany

1 days rental

Reviewed: Mon, Oct 16, 2017

About Hertz: 2.0 /10

Waited over half an hour in line to pick up the car. Despite being told there would be no extra fees, they automatically added high insurance costs without informing the consumer. Very disappointing!

Sandy Piers

Germany

1 days rental

Reviewed: Tue, Aug 5, 2014

About Hertz: 6.0 /10

There is a wide range of vehicles to choose from, the location of the car lot is convenient, the cars are new, and the process is fast and simple. However, be cautious as they may claim that the car you originally booked is unavailable and try to upsell you to a more expensive, luxurious model, along with unnecessary insurance and equipment. The additional insurance and equipment they offer are quite pricey. In my opinion, roads in Europe are generally good, and drivers tend to follow the rules; if you have good driving skills and are cautious, the basic insurance is usually sufficient. Dare to say 'no' to their 'enthusiasm'.

About QEEQ: 8.0 /10

Pamela Douglas(s)

Germany

1 days rental

Reviewed: Tue, Sep 9, 2014

About Hertz: 10.0 /10

I booked a BMW 3 Series without navigation but ended up with a Land Rover Evoque, which had only been driven for over 8000 kilometers, included navigation, and was a diesel version. What a pleasant surprise! I scheduled the pickup for 8 AM but arrived a little after 7 AM and was able to get the car immediately. The service was also excellent!

About QEEQ: 10.0 /10