The GPS was too old, not useful.

Good location, friendly staff!

There were many pitfalls. I bought full insurance in China, which turned out to be useless. The rental company gave us two options: either a $5000 deposit, which would be returned after 6 weeks with a 2% credit card fee and 4-6% exchange rate loss, resulting in a $300-400 loss; or buy their insurance at $45 per day, totaling $270 for 6 days and no $5000 deposit. Reluctantly chose the second option, which started a 6-day nightmare of a motorhome trip. The vehicle had already run 159,000 kilometers. Is this really a 3-year-old car? The dashboard looked like it belonged to a 10-year-old car. It was a Toyota Hiace. At speeds over 60 km/h, the tire and wind noise were louder than a plane taking off. The driver at the front couldn't hear the passengers at the back. We only slept in the van for one night because it was too uncomfortable. If you have three people, it’s better to rent a six-person motorhome for more comfort. The power system in the van was broken, one burner on the gas stove was not working, and the other burner required careful handling to ignite. Returning the vehicle, they required the exterior to be cleaned, otherwise, there was a $150 cleaning fee. This was not communicated clearly by the rental agency, leading to a very poor impression of the service.

The staff at the store heavily promoted one of their insurance packages, saying that I couldn't get the car without buying it. I think more details could be improved, including folding chairs and tables that should be included in the rental price. Renting these items at the store can be expensive, and the staff will promote various packages. Additionally, if you don't buy the insurance package, a pre-authorization of 7500 AUD will be placed on your credit card, with a 2% bank service fee. These details should be clarified by the rental company. In the end, I had to buy another insurance package. I hope future renters understand these details to avoid redundant purchases.

Good service, very friendly