Counter process is very slow.

Punctual and reliable, the car was in good condition

This is a small company. I had to return the car at 5:30, and no other companies provided a quote, which made me anxious. However, two things touched me: 1. I took a wrong route with the driver picking me up, but when I saw him holding a sign with my name, drenched in sweat and smiling sincerely, I was deeply moved; 2. This was the first of four car rental companies on my trip to Australia. When I arrived at the company, I realized I had forgotten my driver's license. I was devastated, thinking about how I would manage for the next 20 days in Australia. But as soon as he heard I had a notarization document, he immediately said it was OK. It felt like a gift from heaven! Small companies can be more reliable!

Overall, the service was very good.

We didn’t like the car much because it was an MG and everything was back to front. It was pretty expensive but I suppose covid has caused that.