Both pickup and drop-off were very convenient, and the customer service staff were very friendly.

Very good

Car was good was a last minute change of vehicles, it was a bit dirty on the dash area, the stickers on the windows sometimes tend to my thinking there was a car on my side due to location and my peripheral vision.

The overall experience was very positive. The good: Once I got to the rental place, the process for pickup and drop off was very smooth and easy and quick. I did not purchase insurance and the rep was not pushy at all to try to get me to purchase it. They just required me to provide proof of my own insurance. Car was very clean and in good condition and they provided a phone holder for Usong your own phone as a GPS and an umbrella. Could use improvement: Started off a bit frustrating because I didn’t notice the pickup instructions which were fairly low on the confirmation email. When I called in, the phone rep was friendly and helpful, but a bit difficult to understand due to his accent. The shuttle situation was a bit awkward as I had to take an airport shuttle to a train station to get picked up there by the YESAWAY shuttle and there is no specific pickup location at the train station so the driver seemed to have a bit of a hard time finding me.

The only issue was them not being able to take us back to the hotel and also no direct pickup from airport.