The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.

Very dissatisfied. The original vehicle was unavailable, and I had to either downgrade, pay more for an upgrade, or cancel the order.

Despite informing the rental company that we had already purchased full insurance through Zuzuche, the counter staff insisted on recommending their own full insurance.

Very, very dissatisfied.

The car model we booked was not available at all. When we showed the contract to the staff, they didn't care and said that the model in the contract was unavailable. We had to either accept the available model or not rent at all. Since it was midnight, could we really not rent? We ended up reluctantly accepting a smaller model. The trunk could only fit three suitcases, and we had to place another suitcase on the back seat, making the back seat extremely cramped. The journey was very uncomfortable!