Staff rude, impatient and policy as well as hidden fees not disclosed until last minute at the counter. The shuttle was a long wait in the hot weather which makes it frustrating and discouraging to have to return to the terminal and start over. Overall, it was a terrible experience for me and my family of four. We will never pick easycarrental again. Would not recommend to anyone unless he/she does not mind being deceived
My reservation was cancelled , even though my flight was early, and they had cars available. I was told I would have to go online to get another reservation and then I would have to wait an Additional 30 minutes for it to show up in her system even though I had waited 30 minutes for the shuttle and another 30 at the counter. Staff was rude and did not even apologize.
No one could find out why it was cancelled. Van driver was friendly.
Wasted almost 2 hrs. Took the shuttle back and walked right up to another counter to get a car (perfect driving record, over 25, and rent frequently) Thought I would try this company. Never again and have already took friends to Never rent, or Park there, ever.
Not truthful about area tolls, deliberately pushing their EZ Pass device with exaggerations and lies.
Tried to charge me for a second driver just because my traveling companion was paying the vehicle - that’s ridiculous!
Claimed they would e-mail receipts at pickup and return, but never did - despite my telling them I hadn’t received either.
Other car companies wouldn’t be renting out visibly damaged cars like the one I received.
No windshield fluid. Isn't that a basic checklist item?
Repeatedly offering additional insurance, despite my constantly saying no, not necessary.
Damaged doors were not marked on checkout sheet until I took photos and demanded it be included.
Like: The people in Florida are nice Dislike: The weather
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