The webpage showed that Sesame Credit exempts the deposit for certain cars, but after payment, the customer service informed us that not all models are exempt. The label for 'or similar models' was very unclear, and we only noticed it at the store when an employee pointed it out. Also, the insurance details were only explained in-store, indicating that insurance must be handled through the car rental platform. In summary, many details were vaguely described during the booking process, and full explanations were given only when picking up the car.

Overall acceptable

Absolutely disgusting experience, the car's tires repeatedly had problems during the trip, leaking air. Requested a vehicle replacement but they refused. I was told that the repair costs could be reimbursed, but it's been a month since I returned home and no one has handled this issue. Contacting Zuzuche didn't help either, as they kept delaying. Still no compensation.

Very clear explanations on the contract. No up sell for insurance. Car waiting for us.

I would rent from this company again. The car was in great shape and the staff was friendly.