Melbourne, Great Ocean Road, Twelve Apostles

It is a bit far from the airport. They use another company's shuttle bus to pick up and drop off customers. The shuttle is a brown minibus with a logo resembling a small squirrel. The car models they lend are relatively old, and most of the cars on the road in Australia are Japanese brands. The service terms are explained fairly clearly.

The whole experience with ace rental was smooth and hassle free

Great experience, easy to find and quick service

Excellent customer service. Cars were brand new. Kia shortage.

Best deals so far.

The overal process to book, pick up and return the car is smooth. However, it is necessary to call the ACE office to arrange shuttle for picking and unfortunately I called over 10 times for almost an hour before someone can pickup the call.