South Island Round Trip in New Zealand

Very satisfied

The car was scheduled for pickup at 11 AM, but I didn't get it until after 12 PM. The staff's attitude was horrible.

Service attitude was enthusiastic, there were two to three staff members at the counter, almost no queue.

Great service, very convenient and responsible.

We completed the paperwork at the EZI rental car counter inside Christchurch Airport. There is no store, so there's no chance to choose a vehicle; you're given the car keys and directed to the airport parking lot to pick up the car yourself. Initially, we were a bit disappointed with the car. Although it had only been driven for just over 10,000 km, it felt a bit old and was obviously a base model without features like a reversing camera or sensors. There was a long scratch on the left side of the car, but the customer service representative only noted a small damage at the front left. In reality, the scratch extended to the rear door. Since I had full coverage insurance excluding tires, I didn't bother to haggle over it!