Picking up the car in Bordeaux was fine, but dropping it off in Rennes was very troublesome! The location was very unclear, the parking lot was extremely narrow, the staff were far from the parking lot, and for non-locals, it was very difficult to find. Refueling was also inconvenient, and the AVIS staff had a cold attitude. The key issue is, a few days after returning the car, there was a charge of over 262 euros. It's been over half a month, and there's still no response about what happened!
Avis in France is really terrible. The car I rented had no maintenance at all. After just two days, the brake pads had issues, grinding down to the metal discs. It was terrifying. I went to a nearby branch in a different city to see what could be done. They offered to replace the car, but only had manual transmission vehicles, which I couldn't drive. They then directed me to another location. I nervously drove the car with the faulty brakes to the next branch, where the staff didn't believe me at first. After a brief test drive, they agreed to switch the car. I asked if we needed a new contract, and they said they would email it to me. At the end of the rental period, I returned the car with a full tank and no damage. The staff said there were no issues and that the invoice would be emailed to me. After returning home, I found a charge of over 100 euros on my credit card. I never received the invoice, and only found out through the rental portal that the charge was for not returning the car with a full tank. I find this disgusting. When I appealed, they asked for evidence that the car had issues. How am I supposed to provide evidence of faulty brake pads? The car was replaced and the staff tested it. Shouldn't that be enough proof? Do they expect me to fill the tank before risking my life driving to an unfamiliar branch? Who compensates me for my time and fuel spent searching for a branch?
“Car stank of old cigarettes not nice for a rental with children”
About AVIS:5.3/10
Car stank of old cigarettes not nice for a rental with children
About QEEQ:10.0/10
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