We encountered a kangaroo on the Great Ocean Road and had a minor collision. Luckily, all damages were covered by the insurance provided by the company. Very impressive!
The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!
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