The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!
The QEEQ driving license translation number is the license number, but they said it should be the ID number and that my translation wasn't standard. Luckily, I had my Hong Kong driving license. What a close call!
“Car was new and spacious.
Has no car rubber mat. So had to get some plastic garbage bag to cover i”
About Europcar:9.0/10
They tried to sell me another 3rd party car insurance coverage. They should hv check properly that it’s alteady fully covered and included in EasyRentCars package instead. I hv to tell them to check twice and insist I hv already bought one. And they credit in my card additional aud 100 for additional cost for road tolls , parking etc. ie aud320+aud100. Feel quite uneasy about this size easyrentcars stated I Only hv to pay aud320 as stated in the email.
The pick-up office location wasn’t clear and so took 30 mins walking around southern cross station to find. EuropeCar office had one person and a huge queue and it wasn’t clear in the booking process that insurance wasn’t through europecar.
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