The QEEQ driving license translation number is the license number, but they said it should be the ID number and that my translation wasn't standard. Luckily, I had my Hong Kong driving license. What a close call!

The introduction wasn't detailed enough, and they didn't inform us of the vehicle change time

Great car and beautiful scenery. Driving experience was excellent.

The pick-up office location wasn’t clear and so took 30 mins walking around southern cross station to find. EuropeCar office had one person and a huge queue and it wasn’t clear in the booking process that insurance wasn’t through europecar.

The car was collected at Southern Cross railway station, where the cars are parked some distance from the small office. We were shocked to find at collection that our car's exterior had not been cleaned, and that it was covered in bird droppings. For comfort and safety, we were obliged to clean the windscreen and other windows. We then found that there had been only a cursory cleaning of the interior, with some evidence remaining of previous occupants..