Excellent service

This car rental experience in Spain was the worst I've ever had abroad. Firstly, I booked a Mercedes E-Class luxury sedan, but they gave me a DS7 in poor condition instead. They insisted it was a car of the same class and that it was the last car available at the location, so I had to take it or wait a day or two for another car, which felt like a complete scam. Secondly, the service was incredibly arrogant. Even though I booked to pick up the car at 10 AM, the staff refused to open the doors for me. I waited from 9:30 to 12:30 to get the car, and the entire process was slow. Additionally, the car I received had a tire malfunction warning, and the staff insisted it was normal, causing the car to wobble for the first half of my trip. I had to visit several other branches in different cities to barely fix the issue. When problems arose, the store did nothing to help and pushed all responsibility to the rental company, resulting in delayed handling of any emergent situation. Overall, this experience deserves a negative review for the rental company.

Satisfactory

Terrible service experience. Couldn't rent anything, but still had to fill in the car model. Will never use this platform again.

It's not bad, keep up the good work.