Kumamoto

Did not provide a car

The counter attendant could not speak English, but he was serious and responsible, using gestures to explain insurance details. Successfully picked up the car.

The pickup location is a 5-minute walk from the train station. The staff were very friendly and accommodating. We reviewed the documents and filled out the forms quickly before picking up the car. Returning the car was also fast, as they just checked the fuel receipt.

Absolutely highly recommended. Before renting, I didn't know that small cars cannot use the pass for certain roads. The staff calculated the cost difference between upgrading to a medium-sized car that can use the pass and continuing with the small car, including the toll fees for highways. They also clearly explained the additional costs of upgrading to a medium-sized car, allowing me to make an informed choice. The entire process took only ten minutes. The staff was very familiar and efficient with the rental process. If I rent a car again in the future, I will definitely use this service.

Staff very friendly

All as stated