Never choose Hertz for car rentals. The waiting time is long, and any foreign member can cut in line ahead of you. The wait was at least half an hour, and the staff's attitude was poor. In all my overseas car rentals, this was the worst experience. Most importantly, they did not provide the car I wanted. I booked an Alfa Romeo Giulia but got a Volkswagen Touran instead, claiming it was an upgrade. Do two adults really need an MPV? If it weren't for the rain, my wife and child waiting for an hour and a half, and the long wait time, I would have canceled the order.

The staff at Hertz were really nice, and the return process was very efficient, taking just a few minutes.

There was basically no service.

The car was replaced, but it was still okay, same level.

The car pickup process was very quick. After checking the documents and papers, I could pick up the car in the parking lot myself, which was very convenient. I recommend using Google Maps for directions to the store. The Milan train station store is easy to find. I returned the car at the Verona train station where the store is at the gas station.