CAR RENTAL REVIEWS ON HERTZ IN MILAN

When we arrived at the pick-up point, they said there were no cars available and asked us to go to the drop-off point to get a car. They gave us a Jeep, which broke down after a few kilometers. The rescue team came and said the car's battery was broken and advised us not to turn off the engine. When we drove back to exchange the car, they claimed we didn't refuel it and charged us 10 euros for fuel. We had scheduled to pick up the car at 10:30 AM but ended up wasting six hours, finally getting a Peugeot 2008 at 4:30 PM. Our trip to Como was ruined. At drop-off, the final charge was inexplicably higher than what was indicated on the paperwork after the second car exchange.

The overall service was excellent. They even disinfected the pen before handing it to me wrapped in tissue paper. Top-notch service attitude!

Excellent

The service was good, but the waiting time was too long.

At pick-up, the amount given to me did not match the agreed order amount. The rental service resolved this. However, after returning home, I received several unexplained charges (fines) totaling nearly 2000 RMB. Hertz only sent an email, claiming there was a traffic violation caught by a traffic camera, with a deduction of 31 Euros. There were no violation photos, no evidence, and no official traffic tickets. The rental service explained that it was a 'violation management fee' charged by the car company, and the fine was separate, which feels unreasonable.

Satisfactory

Satisfied. They promote insurance but don’t enforce it, just mention it.

The service was very good.

Overall service was satisfactory.

Satisfied

Dissatisfied, forced consumption, completely untrustworthy

They gave me a car with cracked rims and refused to change it, forcing additional charges.

Very professional!

This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!

The gentleman at the store was very kind and enthusiastic.

Satisfied

Very satisfied

This is a very well-regulated car rental company.

Great vehicle condition!

Very satisfied. The deposit was refunded the next day without any extra charges.