Los Angeles - Grand Canyon (Page) - Phoenix - San Francisco - Los Angeles

Self-service eliminates the need to queue at the counter

The credit card was charged over 110,000 TWD for the rental, but it should have been just over 60,000 TWD. The extra charge was not communicated nor refunded.

Self-service car pick-up available, no need to deal with insurance upselling. Also, since there weren't enough SUVs, they kindly offered several minivans as alternatives at no extra cost. Truly worth it.

Too few airport shuttle buses to pick up and drop off customers. Waited 15 minutes at Los Angeles airport for the bus to arrive, while other companies had more buses. After returning the car in San Francisco, there was no shuttle bus available at all.

The company is pretty good, with warm and convenient service. However, during this rental, the counter staff kept insisting on adding insurance, saying that the previously included insurance did not cover crashes. Thinking of many people's complaints, I insisted on not buying, and found out it was the right choice.