Both pickup and drop-off were very convenient, located right inside the airport and easy to find.

Very satisfied

Pretty good experience

Pickup and return were simple and convenient, with email reminders.

We completed the paperwork at the EZI rental car counter inside Christchurch Airport. There is no store, so there's no chance to choose a vehicle; you're given the car keys and directed to the airport parking lot to pick up the car yourself. Initially, we were a bit disappointed with the car. Although it had only been driven for just over 10,000 km, it felt a bit old and was obviously a base model without features like a reversing camera or sensors. There was a long scratch on the left side of the car, but the customer service representative only noted a small damage at the front left. In reality, the scratch extended to the rear door. Since I had full coverage insurance excluding tires, I didn't bother to haggle over it!