Satisfied! Issues were quickly resolved after coordination.

Added insurance at the airport, service was satisfactory

The car was very clean, and they had already put a 'Drive on the Left' label for us. Also, because the Qashqai we reserved was unavailable, they upgraded us to a RAV-4 automatically.

They offer Chinese service, which is very convenient. However, they charge 1 NZD from your credit card, stating it's to test your card, and they don’t refund it. It feels a bit strange, almost like forcibly collecting a tip (similar to going through customs in Southeast Asia).

There was a Chinese person who communicated smoothly. The process was simple, but I was directly told that the car I rented was over ten years old and had various issues like a potentially unresponsive steering wheel. The probability of it breaking down on the road was high. They asked if I wanted to change cars, but it would cost an extra 700 yuan. I asked how many times this car had broken down before, and they said it was mostly rented for one or two days, rarely for seven days. I got a bit angry and thought, then why rent it to me! It felt like forced buying and selling. They said I rented through Zuzuche because it was cheap. Honestly, spending 450 yuan a day to rent a Toyota hatchback feels really expensive. The trunk could only fit one suitcase, and Zuzuche never informed me it was an old car. Perhaps the store was well-intentioned, worrying that a breakdown would affect my mood more, but it really affected us upon arrival. Regardless of whose fault it is, it was not a good rental experience. I hope Zuzuche can resolve this and provide appropriate compensation.