Rocky Mountains

Good

Overall quite satisfied, the car is very new

An Indian lady assisted us. She was very friendly and suggested some insurance options. Once I mentioned I had already bought insurance in my home country, she didn't push further. We got a fuel service package, but since we didn't use much fuel, they didn't charge us for it when we returned the car. Very considerate.

The staff tried to sell us insurance, and when we refused, their attitude became very rude. We had purchased an additional driver at the time of booking, but they said this driver must be a spouse (which was not a restriction when we booked), so they charged us the fee for an additional driver (we have the receipt). I have rented cars in nearly 50 countries around the world; this is my first time renting from your company, and it was the worst experience. Of course, I will seek compensation from your company for the additional driver fee.

it took three cars to finally get what was expected...way too long for renting a top class of car