I asked to add an additional driver. They didn't inform me about the extra charge; they just said OK, took the driver's information, and processed it. Then, when I was billed, they charged my card directly, assuming I should know this?! How am I supposed to know there's an additional fee for adding a driver? This was my first time adding a driver.
We originally booked an MPV but were given an SUV instead, which they called a free upgrade. Thankfully, we noticed this because we were almost charged over 100 euros extra. It felt like they were trying to see if we wouldn't notice and charge us more. They told us there were no MPVs available, but once we completed our paperwork and started loading our luggage, we saw three European customers renting MPVs.
The staff very friendly and helpful. Easy and fast process.
About QEEQ:10.0/10
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