Be cautious of this store; they're quite deceitful. When I picked up the car, it already had scratches. I even asked if it was okay, and the staff said it was fine and let me drive it. When I returned the car, the owner claimed the scratches were my fault. I immediately showed him a video taken at the time of pickup, which even included the date and time. He accused me of tampering with the video timestamp. The store employee who gave me the car confirmed to his boss that the scratches were already there (the employee was very nice). The owner seemed determined to make an insurance claim and asked me to admit fault, saying it wouldn't matter since insurance would cover it. However, I couldn't tolerate this dishonesty and threatened to call the police. Once I mentioned contacting the authorities, he backed off and dropped the issue. At the end, he still insisted he believed I caused the damage.
The vehicle wasn't checked for ADBLUE upon delivery, which caused it to not start. The roadside assistance was extremely slow and poor – waited 5 hours. They claimed to have emergency assistance, but I had to call a taxi myself and was promised reimbursement which never happened.
“Excellent service from both Easyrentcars and Sicily By Car”
About Sicily By Car:9.0/10
As usual Sicily By Car offered an excellent level of service at reasonable cost. The car was relatively new and in good condition. The counter staff were helpful, pleasant and efficient.
About QEEQ:10.0/10
Great booking website. Easy to navigate. The free cancellation and rebooking is certainly an advantage. On this occasion I booked and then rebooked at a lower price.
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