If you miss the pickup time, the store won't contact you. My flight was delayed and the store closed for the day at 5 PM without reaching out for a late pickup option. This left me stranded at the airport and I had to take a taxi and return the next day. Even the next day, they didn't contact me to confirm any details. The car I received was not very clean inside, and some interior parts were damaged, so I had to take photos to avoid future charges. The most disappointing part was that I forgot two down jackets in the car, and after returning the car, the cleaning staff took them and didn't admit it. They were a boss and a dotti down jacket. This company is cheaper compared to others, but since it's not located at the airport, it's inconvenient for pickup and drop-off. Nowadays, there are all kinds of people in Australia, and their behavior varies greatly.

Acceptable

Waited forty minutes to register and found that, apart from the correct order number, all other personal information was incorrect. Spent twenty minutes re-registering personal information, and another hour waiting for the car. It took a total of two hours to get the car.

The car was great and very easy to get used to.

The car service that was being used was not as clear as it could have been.

Like: Good customer service in shuttling customers between airport and company.
Dislike: -