Apex, Melbourne Airport Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Apex - Melbourne Airport Information, Car hire Instructions & Policies

Address

5 Western Avenue, Westmeadows, VIC 3049

Telephone

+61393380183 / +611800273922

Pick-up Instructions

The Apex - Melbourne Airport car hire location is located out of the airport

Please contact the staff to pick you up to Apex - Melbourne Airport car hire when you arrived.

Virgin, Tiger, Jetstar, Rex, and International Flights 1. After collecting your luggage, phone our office on 1800 449 839 for a shuttle pickup. 2. Start from T3 and cross the first 2 crossings. 3. Turn left towards flag poles. 4. Cross next pedestrian crossing look for Hotels and Off Airport Parking shuttles Shelter. Qantas Flights 1. After collecting your luggage, phone our office on 1800 449 839 for a shuttle pickup. 2. Start from T1 and cross first 2 crossings. 3. Turn right towards flag poles. 4. Cross next pedestrian crossing look for Hotels and Off Airport Parking shuttles Shelter.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Bruny Island, Phillip Island, Mornington Peninsula

Apex Australia vehicles may only be driven on a road that is properly formed and constructed as a sealed, metalled, or gravel road. Driving to Kangaroo Island (South Australia) – approval must be obtained from Apex Adelaide。Vehicles not picking up at Tasmania are not allow to enter Tasmania.

Must-not:

Taking rental cars to the Australian islands that are not listed in Conditional is not allowed.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.8 km from Melbourne Airport

5 km from Essendon Airport

16.6 km from Melbourne City Heliport

Railway Stations

15.7 km from Flagstaff Train Station

16 km from Southern Cross Station

16.5 km from Parliament Train Station

Hotels

1.2 km from Ciloms Airport Lodge

2.6 km from ibis budget Melbourne Airport

2.8 km from Holiday Inn Melbourne Airport

Other Landmarks

12.9 km from Liberty Church

16.7 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Apex Store Location

coordinates: -37.684424 144.8795083

Location Images

The Rental Desk

Guest Reviews

Total points： 8.8 / 10 Very good

Vehicle condition: 3.9
Vehicle cleanliness: 3.7
Spaciousness: 3.5
Counter staff: 3.8
Pick-up location: 3.3
Drop-off location: 3.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Super satisfied, the service was excellent.
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D.Koh
Melbourne
8.8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Like: Good customer service in shuttling customers between airport and company.
Dislike: -
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Vivienne
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Like: Car is clean and new
Dislike: Nothing
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Cem
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Like: Really easy to find and pick up.
Dislike: Nil
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M.Wong
Melbourne
9.6 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Like: No additional surcharge for different drop off location Friendly staff, good shuttle service
Dislike: Extremely slow GPS
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B.Giddens
Melbourne
9.4 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Like: Everything
Dislike: Nothing
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P.Bloch
Melbourne
5 /10 Average
Reviewed: Tuesday, February 17, 2026
The car had high mileage, over 100 000 km. It broke down on a remote highway on Kangaroo Island, had to be towed, and when it couldn’t be fixed on the island, it was towed to the ferry and we were charged $ 320 for the towing to get it back to Adelaide. Extremely bad experience.
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K.Gan
Melbourne
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent car. We booked Hyundai imax and got offered a Kia carnival. Heaps better car than we expected, we love it!
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
When we picked up the car the guy at the counter said it would be alright if we brought back the car with 75% full tank. By the drop-off the lady asked why it wasn't full. Bit of miscommunication there, but in the end 75% was fine.
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J.Paulson
Melbourne
7.3 /10 Good
Reviewed: Tuesday, February 17, 2026
Extremely limited hours for a rental location at the airport - closed at five.
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P.Gray
Melbourne
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
The car was not in the best condition and not a new model. No Sat NAV which you would have expected on a newer model but this was probably why this was a good deal.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car was great and very easy to get used to.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Apex car rental provide good service and tip top condition vehicles
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M.Oh
Melbourne
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car exceeded my expectations. The car condition is good, new and it is very clean and comfortable.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The staff were very helpful. I had an issue with the car that I originally booked and they were able to change this for me immediately. The staff are very friendly and keen on helping you to the best of their ability. I will continue to book with Apex in the future.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
I had an issue with pick-up due to my flight being delayed and me being unable to change my booking to after hours pickup. The customer service was amazing from the manager as he was able to change my pick-up time, day and location due to the circumstances which made my life so much easier. The car that I received was also so much better than I expected. The Hyundai Accent had car play and cruise control which was perfect to use for road trips across great ocean road.
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C.Dixon
Melbourne
8.7 /10 Very good
Reviewed: Tuesday, February 17, 2026
The car was great . Almost new and very comfortable. It was great value
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Paul C
Melbourne
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Apex were great to deal with. No problems at all.
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Abdul Moiz
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Car was in very good condition and drove pretty well. The staff were helpful and cooperative.
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Vanessa
Melbourne
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease. Car was great and staff very friendly.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car and the service was great.
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B.Village
Melbourne
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.
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J.Martin
Melbourne
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
The car was great for a small car. The Melbourne pick address wording is different to what is actually displayed so that was confusing and we needed assistance
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A.Lord
Melbourne
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere. Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.
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Tony
Melbourne
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car exceeded my expectations. I was very happy with the Kia Cerato I was given
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Anonymous
Melbourne
7 /10 Good
Reviewed: Tuesday, February 17, 2026
Apex clearly has older vehicles (the one I received was 2015) but great value.
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Mrs Beaumont
Melbourne
9.7 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends
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Y.Birnbaum
Melbourne
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.
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d.cloud
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Brilliant value
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H.VU
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
friendly staff, quick process
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N.Runnalls
Melbourne
9.3 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Had to wait 35-40 mins for shuttle from airport when told by phone would only be 10mins.
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Umer Afzal
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Speedy Services, hassal free pick up and drop off. Cars are nice, comfortable and clean. No hidden charges, no pressure for buying extras.
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Rashid Ahmed
Melbourne
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
I have used Apex previously and I have never been disappointed ! Always good and clean cars ! Excellent customer service ! Will always use Apex !
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Anonymous
Melbourne
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!! Apex staff refused to honour the reservation despite several requests.
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G.Player
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very good service & good quality car
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Bianca Nguyen
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Good car. Good service!
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B.Held
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
I was given a free upgraded version with all extras in it. Shuttle to and from Airport was very quick
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J.Hughes
Melbourne
8.3 /10 Very good
Reviewed: Tuesday, February 17, 2026
The car was generally well presented. I did however find some damage to the front bumper that had been sprayed over but washed off. In fairness I mentioned this and they accepted it and promised to repair it properly
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Murray Isaac
Melbourne
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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King Ford
Melbourne
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Cherry Zephaniah
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
The girl at the reception was somewhat friendly. However, her company has serious problems. I'm talking about core values. This issue has led the company to adopt the worst strategy possible—renting out very old cars with over 135,000 kilometers on them. This caused my car to break down after just 100 kilometers from the store! I've been renting cars worldwide for over 25 years and have rented from almost every rental company. No rental company dares to do this. That night, I missed dinner and had to make do with pizza. I almost missed my booked motel as well!
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Isabel Jim
Melbourne
2 /10 Poor
Reviewed: Tuesday, February 17, 2026
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Gavin Dora
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The service attitude is great and friendly. Almost no waiting in line. The shop even upgraded our Kia K5 to a seven-seater Outlander for free. It was awesome since we had exactly seven people.
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Hilda Freeman
Melbourne
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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Doris Ingersoll
Melbourne
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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Eileen Doherty
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Even though my English is not very good, it didn't affect the experience. However, it would be even better if there was a more detailed explanation of the local traffic regulations.
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Morgan Tony
Melbourne
4 /10 Average
Reviewed: Tuesday, February 17, 2026
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Richard Wesley
Melbourne
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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Hogan Vogt
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Lennon Jimmy
Melbourne
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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Byron Bertie
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Smooth communication, both pickup and dropoff were quick without queues. The car was relatively new, with less than 10,000 kilometers. It's a small company, which might explain why my request for a vehicle upgrade wasn't fulfilled, possibly due to limited resources.
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Eugene Priestley
Melbourne
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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Brian Clara
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very good
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Gilbert Foster
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Pretty good
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Yvonne Carllyle
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied.
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Arthur Norton
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Pickup and return were super easy, and the car was great.
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Booth Whittier
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Allen Bertram
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Rented the car in Melbourne and returned it in Sydney, which was quite convenient and trouble-free. The staff in Sydney were very polite. The gentleman in Melbourne, a Caucasian, might not have had enough sleep as he didn't smile at all. We got an MG and were specifically told to use 95-octane petrol. However, we couldn't find any 95 on the way, so we used 98 instead. When we arrived in Sydney, the staff there told us 91 was fine.
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Otis Joe
Melbourne
6 /10 Average
Reviewed: Tuesday, February 17, 2026
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Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
They offer airport pick-up, the car was in good condition, no pre-authorization fee, and I got a free upgrade to an SUV.
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Janet Bob
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Overall good
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Anastasia Max
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Verne Cumberland
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Extremely satisfied
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Nick Arthur
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
It was okay.
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Beacher Leigh
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied; will rent again next time if there's a chance.
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Hamiltion O'Connor
Melbourne
4 /10 Average
Reviewed: Tuesday, February 17, 2026
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Dave66
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car and the pick up and drop off experience at APEX was perfect. Fast, friendly and no problems.
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Jay Maud
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied
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Tina Robbins
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Apex is my top choice for car rentals in Australia and New Zealand. The cars are new, the service is excellent, and the vehicle condition is great. I brought my own navigation mount and upgraded to a Staria in Melbourne. We were five people with one 28-inch, one 26-inch, two 24-inch, and one 20-inch luggage, and we had plenty of space. I adapted to driving on the right-hand side within half a day, as I had lived in the UK for a few years. Driving etiquette is very similar to the UK, making it an easy transition.
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Lucy Sweet
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Pretty good.
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N.Halliwell
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Loved the free upgrade
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Overall is very nice
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Wendy Wordsworth
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
I booked a Kia MPV but got a Hyundai instead. The vehicle's quality and condition were okay, but not as good as the Kia I originally wanted. During my trip in Sydney, I finally got the Kia MPV, which was noticeably better than the Hyundai.
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Eartha Malthus
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
The service was great, enthusiastic and professional.
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Max Adam
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Amazing car rental company! The process is straightforward and convenient. Pick up the car and go, and return is just as fast. Car collection takes 5 minutes, and returning the car takes only 30 seconds.
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Christ Austen
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great car rental experience.
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Brook Horace
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very satisfied
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Zebulon Lena
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The service is very convenient; pickup and return are done within 5 minutes.
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Bertha Masefield
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The overall service was very nice.
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Leif
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Returned the car just yesterday, so not sure if there will be any issues later. However, for now, the service attitude seems quite good. At the airport, you might need to wait for the shuttle for 1-30 minutes since there's just one vehicle for transfers. If the shuttle has just left, you’ll need to wait. We waited for 15 minutes this time. The same applies when returning to the airport. We used an Australian driver’s license and didn’t need to use a credit card to pick up the car.
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Arlen Tracy
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car rental is really affordable.
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Florence Tennyson
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Pickup and drop-off were very fast, and the service was excellent.
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Daniel Alfred
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The process was very fast, the staff were friendly, and there was no pressure to purchase insurance!
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William Bertha
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
It's okay, but they tried selling insurance!
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Virgil Hal
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Airport pick-up and drop-off were very convenient. They proactively upgraded our vehicle to a Renault SUV with only 40,000 kilometers, making our self-drive trip along the Great Ocean Road much more enjoyable.
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Jo Carey
Melbourne
8 /10 Very good
Reviewed: Tuesday, February 17, 2026
Overall, we are quite satisfied. The car was in great condition, and returning it was very convenient.
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Dave Winifred
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Pickup was very convenient, and the paperwork was processed quickly. I suggest directly deducting toll fees.
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Hiram Gresham
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The service was excellent.
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Gene Albert
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfied
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Barton Hart
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Very good, although it took a bit of effort.
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Diana Bert
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Satisfactory
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Great! The car was really new, there was a shuttle service, everything was fine.
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Cathy Whit
Melbourne
10 /10 Excellent
Reviewed: Tuesday, February 17, 2026
Excellent service
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Laura Vásquez Vallej
Melbourne
9 /10 Excellent
Reviewed: Tuesday, February 17, 2026
The car exceeded my expectations. Beautiful, very well maintained and comfortable to drive.
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