Very polite

Great attitude, very efficient, and the pickup and drop-off process was very convenient.

No one at the rental company speaks Chinese or English, making communication extremely difficult. We relied entirely on phone translation and guesswork. The prepared driver's license and international driving permit couldn't be used. After half a day of communication, we still didn't understand each other. Fortunately, a lady who speaks Chinese at the mobile card service helped us by calling for inquiries. There is an agency in Saga City that can translate driver's licenses in just half an hour. We took a taxi immediately, and by 3 PM we got the translation document. But we had to wait until 5 PM to pick up the car at Nissan in Saga, which was frustrating.

Miss Hong's service was very thoughtful, and she spoke fluent Mandarin, making communication very pleasant. On non-busy days, there was no need to queue.

The staff were friendly and helpful and we stumbled along successful with our language issues! Easy pick up and returned in the eve on Sunday- they were still open! Very easy.

Very pleased with Easyrentcars. Will use again for sure!