Pretty good, the staff is very friendly.

Overall, it was quite good. I initially had some trouble finding the pick-up location but later realized it was actually quite obvious. The car pick-up process went smoothly. They did try to sell me some extras, but when I declined, they didn't push further, although they didn't look too happy about it. I had booked a Ford Focus but received a Kia that looked like a mini Cooper instead. I didn't mind as long as it worked. Returning the car was very smooth; the staff in charge of the return were very nice and made it a pleasant experience, making me feel like I would definitely come back next time.

Great customer service. Process was fluid and painless. Friendly staff. The lady was polite, interpersonal, courteous, and provide quick service.

I was skeptical due to this being a unfamiliar website/app but things were smooth and I will be booming through this website/app again since I travel so much. Best price in short amount of time.