Satisfied

Average. The car rental company at Monterey Airport neither has a counter nor staff on site. It took a long time to figure out that you have to call them to arrange a pickup. The car provided was different from the one originally selected, and there were issues with the car itself, such as windows not rolling up and the sunroof not working—overall, the condition was mediocre. Additionally, if you forget to refuel, the company will charge extra for it.

Vehicle was in rough shape but got us where we were going. Rates were not at all what we booked for and will never use Mex. Everyone there picking up felt the same way.

Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!