Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!
The store staff are mostly Indian, and their attitude towards Chinese people isn't very good. The car is an older model RAV4, not the 2019 version, and its condition is poor, making it hard to drive.
“Good Platform, Nice Staff but Fair Car condition”
About Apex:7.0/10
The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.
About QEEQ:10.0/10
The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.
Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage.
Car was a base model but perfectly OK. Totally reliable.
Like: Good location. Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.
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View more >Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.