Overall satisfied, but be sure to check the fuel gauge and inspect the car for scratches at pickup. The staff did not proactively mention or verify these.

The staff at Hertz were really nice, and the return process was very efficient, taking just a few minutes.

The first car they gave me was an Alfa Romeo, but the oil light was on. Luckily, I noticed and requested a change. After communication, they replaced it with an Audi A3. There are major issues with vehicle maintenance.

Not very friendly to Chinese customers

The car pickup process was very quick. After checking the documents and papers, I could pick up the car in the parking lot myself, which was very convenient. I recommend using Google Maps for directions to the store. The Milan train station store is easy to find. I returned the car at the Verona train station where the store is at the gas station.