Very satisfied

Negative review. After picking up the car, I found that the fuel tank was only about 2/3 full. I called customer service, and they told me that as long as the gas level was around 2/3 when returning the car, it would be fine. When returning the car, I informed the staff about the situation, and they seemed to understand at the time. However, my credit card was still charged an additional few hundred HKD. Customer service did not follow up on my inquiries or complaints.

The staff of the company provided very attentive service. When we picked up the car in Paris, the staff helped us drive the car from the basement to the ground level. When we changed cars in Strasbourg, the staff also assisted by driving the car from the underground parking to their office entrance.

The customer service rep was superb on collection and return.

Very easy booking platform.

The rental of the baby seat was too expensive compared to the quality of this one