Overall satisfied

This company is terrible; it's a scam. We don't speak English well, so my child couldn't pick up the car in person. To avoid trouble, I specifically placed the order on this Chinese platform. When picking up the car, my child communicated details with the Avis staff over the phone, clearly stating that we already had an existing order and did not need to add extra charges. After hanging up, the staff, who was an African American, maliciously added a $169 fuel service fee to the contract without our knowledge. After we complained, the rental company told us it was for a full tank service where you don't have to return the car with a full tank, which we did not need. Moreover, the fuel tank was only one-third full when we picked up the car, which rendered this service fee meaningless. I took photos as proof. Two days after returning the car, I saw a charge of $169.33 on my credit card. When I inquired, I found out that this fee had indeed been added to our contract, and it couldn't be changed. After complaining to the rental platform, they alternately replied that we had added a road service fee or that we would be charged an extra day's rental for picking up the car half an hour early – complete nonsense. They colluded with the car rental company to deceive us and showed no interest in protecting customer rights or seeking justice. They kept shifting responsibility and joined forces with the car rental company. This is a real experience: I paid $217 to the rental platform, then got scammed out of $169 by the car rental company. The rental platform claimed no responsibility and said they could only communicate with the car rental company on my behalf, which I supposedly agreed to. When I asked for proof of their communication, they had none. This platform is a joint scam operation; who would dare use it next time?

Chaotic

Charged an extra seven dollars, not sure why.

The vehicle is new, and the service attitude is great.