8.8 /10 Very good
Reviewed: Sunday, May 4, 2025
Like: Rented a mini van and then upgraded to a full size Ford Expedition - all was perfect
Dislike: I was in the middle of Hurricane Irma, and I could not add additional insurance to cover the car over the phone and all the locations around me were closed. I called the Avis for help and then told me to go to 2 locations which were were closed.
Read More >7.7 /10 Good
Reviewed: Sunday, May 4, 2025
Prices were very high than initial reservation (Up to 200 usd more)
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Todo la experiencia superó mis expectativas
Súper recomendado
Read More >9.3 /10 Excellent
Reviewed: Sunday, May 4, 2025
Everything is amazing
Read More >8 /10 Very good
Reviewed: Sunday, May 4, 2025
few attendants, the tank was empty, the vehicle's license plate was not the one given
Read More >9.3 /10 Excellent
Reviewed: Sunday, May 4, 2025
Móvil en buen estado y cumplió mis espectativas
Read More >7.7 /10 Good
Reviewed: Sunday, May 4, 2025
The pick up was slow, 25 minutes, despite there only being 3 people ahead of me in the queue, but at least it was in the terminal.
Read More >9.3 /10 Excellent
Reviewed: Sunday, May 4, 2025
Very friendly staff, was offered an upgrade for $10 a day but was charged $30 a day. I wrote and complained to AVIS and they refunded me the difference immediately
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Great drop off was so fast
Read More >9.3 /10 Excellent
Reviewed: Sunday, May 4, 2025
オーランド国際空港でのレンタカー予約は今回で３回目だったので、深夜到着でも不安はありませんでした。予約していた車両が用意されておらず少し時間がかかりましたが、予約車種よりグレードの高い車両を予約価格でレンタル出来ました。到着ゲートがBゲートでAVIS窓口もBで手続きしましたが、車両はAゲート側の駐車場に停めてあり、たどり着くまで少し時間が掛かりました。
海外でのレンタカー予約は希望していた車種が無いことが度々あるので注意が必要です。
Read More >9.7 /10 Excellent
Reviewed: Sunday, May 4, 2025
El coche necesita alineación en su dirección . Se va hacia la izquierda cuando no se tiene el volante . Además hay que cambiarle la goma en el limpiador de atrás .
Read More >6.7 /10 Average
Reviewed: Sunday, May 4, 2025
Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service
Read More >5.7 /10 Average
Reviewed: Sunday, May 4, 2025
Please refer to the WhatsApp exchanges of yesterday, 8th May between myself and QEEQ which included 2 short videos. Shocking!
Read More >6.7 /10 Average
Reviewed: Sunday, May 4, 2025
Charged me for an extra day saying we dropped off 50 minutes late when I dropped it off 20 minutes early. Very disappointing.
Read More >8.3 /10 Very good
Reviewed: Sunday, May 4, 2025
Apart from trying to sell extras (insurance and toll road readers) everything went alright.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
It's located right in the terminal, very close and no need for a shuttle. Very convenient, and the car was relatively new.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
The car is in good condition. Although it's a 2014 model, it feels very new.
Read More >8 /10 Very good
Reviewed: Sunday, May 4, 2025
The rental process was indeed convenient. However, there is one issue I'm unsure about. After returning home, I noticed my credit card was still being charged by AVIS, which seems to be for toll fees. No one informed me about this at the time.
Read More >2 /10 Poor
Reviewed: Sunday, May 4, 2025
Charged an extra 100 RMB after returning the car
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Very good
Read More >2 /10 Poor
Reviewed: Sunday, May 4, 2025
Didn't help resolve issues that arose.
Read More >2 /10 Poor
Reviewed: Sunday, May 4, 2025
Very dissatisfied. There were only two of us, and we rented a Ford Edge 5-seater SUV, which was quite large and booked three months in advance. At the airport, a black employee handled the paperwork but never mentioned an upgrade, just told us it was a Chevrolet. I agreed, thinking it was a similar type, and I can communicate in English without any problems. They also didn't inform me about the $20 charge because my husband was driving. They just had him keep selecting 'agree' without any explanation. When we returned the car, we got charged $80 and only then realized what had happened. Very angry. When we picked up the car, we saw it was a 5+2 seater and asked the staff at the station who confirmed it was the one. We drove off. I've already filed a complaint with the rental company and called to complain in the US. Originally, the rental wasn't cheap, and now it's even more expensive, about $107 per day. Very frustrated. Last year we also used this rental company for our US road trip, and it was fine. I hope you can resolve this issue because we would like to continue being your customers.
Read More >6 /10 Average
Reviewed: Sunday, May 4, 2025
Frustrating car rental experience
Read More >6 /10 Average
Reviewed: Sunday, May 4, 2025
The wait time in line was very long. There were about ten counters but only two were in service.
Read More >6 /10 Average
Reviewed: Sunday, May 4, 2025
In Orlando, the pickup was fast, the customer service was average, but car exchanges were easy.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Great experience
Read More >6 /10 Average
Reviewed: Sunday, May 4, 2025
Average service attitude, but the return process was okay.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Booked a Ford Focus but got a Corolla instead. The staff was friendly and provided thorough instructions.
Read More >8 /10 Very good
Reviewed: Sunday, May 4, 2025
The rental desk and parking lot are directly connected to the terminal, and it's very close. Unlike other cities, there's no need to take a shuttle bus. The pick-up and return process is very convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Overall satisfied. The pickup was delayed a bit due to insurance problems, but unnecessary insurance was later canceled and not forced upon us. The service attitude was also quite good.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Good service. At Miami Airport AVIS rental counter, there was only one person ahead of me. No waiting in line, and the paperwork was done in 10 minutes. Other companies had long queues, likely taking over an hour to complete.
Read More >8 /10 Very good
Reviewed: Sunday, May 4, 2025
Waited a relatively long time to pick up the car
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Great service, so fast and efficient. Lovely friendly staff.
Read More >8 /10 Very good
Reviewed: Sunday, May 4, 2025
After a few days an engine warning light came on and I had to exchange the car which was a bit of hassle. They wanted to give me a much older car but it shuddered and eventually I was given a nice new car.
Read More >6 /10 Average
Reviewed: Sunday, May 4, 2025
I reserved a Tesla and was offered a Hyundia and a Mercedes. Hyundai is not the same class of vehicle. The Mercedes software was in beta stages. Lane keep assist would bounce around the lane even leaving it, it was if a drunk driver was driving. Navigation system failed 80% of the time either couldnt' find the location like Leogo land for instance but could find Legoland Holiday Inn. 4 out of 5 charging locations it directed me to were behind locked gates. Charging port wouldn't open and required 20 minutes with another Merc owner to figure out. Regenerative braking would simply give up by design at 20Km/hr in other words stop breaking coming up to another car at about 3 car lengths away nearly causing an accident. Later if stopped at about 80km/hr.
The car a is a disaster and would stop anyone from owning an EV if they didnt' know better. AVIS customer support was useless. They told me to drive back to the airport to talk to the front desk about changing my reservation. I asked why would i spend a 4 hour round trip driving instead of talking ot them on the phone to confirm they had a car available. This was not possible apparently as they are to busy for existing customer to pickup. I was obviously annoying the CR asking such questions.
Upcharged for Tolls. I was told I would go through a ton of tolls on my trip at least 10-15 and that I should purchase the flat toll fee. I went through two. A roughly $20 charge was turned into $70.
Upcharged for charging. Asked how much I thought I was going to spend charging the car up before drop off convinced I should spend $20 to charge it at drop off. The Merc comes with Free 30 minute charging more than enough to charge the car to full. Further lies.
Read More >2 /10 Poor
Reviewed: Sunday, May 4, 2025
Terrible long wait of 1 hour 20 at Terminal C. MCO.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Waited 20 minutes at counter, staff very helpful.
Read More >4 /10 Average
Reviewed: Sunday, May 4, 2025
We were supposed to get a saloon car but they didn't have one so we had to make do with large pick up truck.
We told them we wanted a car or even a SUV but they wouldn't entertain us.
The girl at Avis was very unhelpful. We managed to go to Avis office in Kissimmee the following evening and they exchanged the truck for a saloon car.
However the saloon car then became faulty with all electrics closing down. So no blinkers and nothing showing on dashboard. Very frightening. We had to go back again the next day and eventually got a small SUV. Terrible service from Avis at MCO.
Read More >3 /10 Poor
Reviewed: Sunday, May 4, 2025
We were given a Buick Encore which is much smaller than the RAV4 we booked. This meant we had to reconfigure the trunk to fit our luggage in. When we started the car a warning light came on - replace oil now. This happened each subsequent time we restarted the car. After investigation the engine oil was nearly exhausted and we spent $96 to replace it. Also the sound card didn't work. This meant no radio and also no sound when the trafficators were activated. The car clearly hadn't been inspected/serviced before we collected it. The process to communicate with Avis, in order to organise a refund of the $96 spent on replacing the engine oil, was difficult. Following return of the car we have now been promised a refund but have not yet received it. In summary not a happy experience and a poor advert for Avis In our opinion the car should not have been allocated to anyone until a full service had been undertaken. Communication with Avis is also difficult. They have an automated call handling system which takes you around in circles
Read More >9 /10 Excellent
Reviewed: Sunday, May 4, 2025
Avis staff very friendly and efficient but there was only two of them at a busy time so pickup took a bit longer than expected.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Your car will allocated to you - you will get to choose a vehicle.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Pickup was very convenient, not many people around even at noon! The car I got had just been cleaned. I booked a Toyota but received a Jeep instead. Although it had 80,000 kilometers and the steering wheel made some noise, I was still satisfied since it was a four-wheel drive. Having a car is essential for road trips. Especially in the US, efficiency is very low without a car. Remember to complete the formalities at the terminal first, then head to the parking lot to pick up the car. Returning the car is also very convenient—just hand over the keys. They only check if the fuel tank is full. Make sure to fill it up before returning.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
This was a fantastic experience, and I gained some valuable experience myself. As someone who isn't fluent in English, it was easy to find the rental car location at the airport by simply looking for the icon of 'a car with a key on top.' Credit cards with the UnionPay logo were also accepted (I noticed on this trip that UnionPay cards are no longer widely accepted in many places in the U.S., so I recommend switching to a chip-enabled foreign currency card before your trip). The counter staff asked if I wanted insurance. I had already purchased full coverage on the app, but for convenience, I added toll fee waivers and the option to return the car without a full tank. Including the $200 deposit, the final bill came to over $1,270 (the app indicated it would be $860 paid at the counter). Looking back, if you do thorough travel research, there's no need to spend extra money on these options. Picking up the car was very straightforward—just find the parking spot with the rental company logo, and you can drive off. A minor hiccup occurred when there was no car at the designated spot initially, but the parking lot staff were excellent. They quickly arranged another vehicle of the same category. The car was brand new, though there was a small scratch on the rear bumper. They assured me it was already marked. And with that, my vacation began smoothly.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
A very enthusiastic Black lady.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Very patient in explaining how toll fees are charged.
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Satisfied
Read More >2 /10 Poor
Reviewed: Sunday, May 4, 2025
I ended up not picking up the car. The AVIS counter staff had a very poor attitude. I will check immediately if the refund has been processed. In the end, there was no choice but to rent a car at a much higher price—double the cost—or take a taxi.
Read More >9 /10 Excellent
Reviewed: Sunday, May 4, 2025
I was told to complete pre pick up registration which would mean the car would be ready to pick which I did. When I arrived my name wasn’t on the board so I went to the Avis Preferred desk as detailed in my instructions from QEEQ but they knew nothing about me and directed me back to the terminal. By now a line had formed and I had to wait half an hour. Filling in the pre pick up details was a waste of time and then caused me a delay when collecting
Read More >10 /10 Excellent
Reviewed: Sunday, May 4, 2025
I asked for an upgrade and was very happy with it.
Read More >6 /10 Average
Reviewed: Sunday, May 4, 2025
Expected a newer car but fine and was pleased with luggage space.
Avis representative at Orlando gave the impression he didn’t want to be there.
Read More >
