Overall service was good, explanations were clear at pick-up.

As always, I'm satisfied with QEEQ. This time they gave us a brand new Skoda. Although it's manual, it's easy to drive, spacious, and adequate.

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.

Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..

The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.