Took the shuttle bus to the store, a lot of people, took about 2 hours to complete the process. They seemed to push the insurance, and not doing my homework cost me over $100 for the GPS, which was painful. Booked a Grand Cherokee, but ended up with a Nissan mid-size SUV, which was quite disappointing.

Alamo's service was excellent, from the bus driver's assistance to the quick and easy car exchange process. The car's condition was particularly impressive and pleasantly surprised us.

We rented a 7-seater minivan for four adults and three children, but the trunk couldn't fit three large and two small suitcases. It was Christmas holiday season and renting a car on the spot was very expensive. We managed by squeezing one large suitcase between the seats for three days and booked another vehicle through the QEEQ website. The on-site price was nearly six times higher than the online quote. Thankfully, we didn't act impulsively. Due to flight delays, we picked up the car a day late and the rental was just under two weeks. After returning home, we found an additional charge of over 50 dollars compared to the website quote. After contacting QEEQ customer service, the car rental company claimed that since we didn't complete the second week, they charged on a daily basis for the second week. After explaining the flight delay, QEEQ's email didn't clarify our situation, and the rental company rejected our claim again. Finally, we directly emailed the rental company, detailed our situation, and received a quick response. They admitted their mistake and refunded the amount to our credit card.

Overall, it was okay. Since this time we had a family of four (three adults and one child) with three large suitcases, the attendant strongly recommended an extra-large American car, a Chevrolet. As smaller-sized Asians, we had to climb into the car. Of course, the cost skyrocketed from over 4000 for 16 days to over 8000, doubling our budget. If it weren't for the car's navigation system being very helpful for this trip to the western USA, it would have felt like an upsell. Returning the car was relatively easy!

The cars from Alamo are excellent, very new, and I'm very satisfied!